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We highly recommend you purchase a mattress protector for your new mattress. The mattress cover on your mattress is not intended to be a mattress protector or be waterproof, it is intended to cover the mattress materials. The mattress cover is not designed to be able to have all stains such as urine, wine, or coffee removed based on the severity of stains or varieties of detergents used. If you choose to wash the white cover on your mattress, topper or pillow cover, please follow these care instructions.
Mattress cover use and care is not covered under your warranty as a manufacturing defect.
If you cannot remove a stain on your mattress cover, damage your mattress cover in any way by washing it or shrink the bottom panel and wish to replace your mattress cover, you are able to purchase a new one through your local retailer. Your retailer will need a picture of the law tag on your cover or the information on the law tag to order a replacement by law.
Posh+Lavish mattresses are extremely long lasting when properly supported by the proper frame and foundation. Our mattresses have one of the longest warranties with lowest body impression limits available in the United States but will only perform optimally when they are properly supported by the right support system underneath.
Most of our mattresses are placed atop adjustable foundations. Please be sure your adjustable foundation has a completely flat surface when in the flat position.
If you are not buying an adjustable foundation with your new mattress, please do not reuse the old foundation or box springs from your previous mattress. A box spring that is ten years old was likely designed for a coil mattress or a memory foam mattress which generally weighed one half to one third what your new mattress does.
If you are buying a flat foundation with your new mattress, please invest in a matching Posh+Lavish foundation. Our foundation is made out of solid spruce wood rather than composite materials. It has 14 slats in a queen. The slates are approximately 2 3/4" apart.
If you have a platform bed, the slats should not flex and can not be greater than 3" apart.
If you have a slat foundation, the slats should not flex and can not be greater than 3" apart.
Do not put anything between your mattress and foundation.
Your mattress frame needs at least 5 legs and a center support for either a queen or king size mattress.
Our mattresses use an abundance of Wool and two layers of Cotton as the fire retardant layer. Neither the Wool or Cotton are chemically treated. We do not use fiberglass, boric acid, or antimony in our mattresses.
Researching the type of FR solution in any premium mattress is a good idea as flame retardants vary greatly from one luxury brand to another.
For all orders exceeding a value of 100USD shipping is offered for free.
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item.
Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.
